Welcome to Level x Black (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website located at:

👉 levelxblack.uk

By accessing or using our website, creating an account, or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use this website.


1. Eligibility & Use of Website

You must be at least 13 years old to use this website.

If you are under 18 years old, you must use this website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms.


2. Account Responsibility

If you create an account with us:

  • You must provide accurate, complete, and up-to-date information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.


3. Products, Orders & Pricing

  • All products are subject to availability
  • We reserve the right to limit quantities, discontinue products, or update descriptions at any time
  • Prices are listed in GBP (£) unless otherwise stated and may change without notice
  • Applicable taxes and shipping costs are calculated at checkout

Order Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to:

  • Accept or decline any order
  • Cancel orders due to pricing errors, suspected fraud, payment issues, or stock unavailability

If payment has already been processed for a cancelled order, we will issue a refund where applicable.


4. Shipping & Delivery

  • Delivery timeframes are estimates only and are not guaranteed
  • Once an order has been dispatched to the shipping carrier, risk of loss transfers to you
  • We are not responsible for delays caused by couriers, customs, weather conditions, or other circumstances outside our control


5. Returns & Exchanges

Returns and exchanges are governed by our Return Policy, which forms part of these Terms.

We reserve the right to:

  • Refuse returns that do not comply with our return requirements
  • Modify or update our Return Policy at any time

Nothing in these Terms affects your statutory rights under UK consumer protection laws.


6. Promotions & Discounts

  • Promotional codes and discounts are offered for limited periods and may be withdrawn or modified at any time
  • Promotions may not be combined unless explicitly stated
  • Discounts and promotional offers have no cash value and are non-transferable


7. Acceptable Use

You agree NOT to:

  • Use the website for unlawful, fraudulent, or harmful purposes
  • Violate any applicable laws or regulations
  • Attempt to interfere with the operation or security of the website
  • Upload malicious code or harmful material
  • Use bots, scraping tools, or automated systems without our prior written consent

Violation of these rules may result in suspension or termination of access to the website.


8. User Content

If you submit reviews, comments, photos, or other content to the website:

  • You grant Level x Black a worldwide, royalty-free, non-exclusive licence to use, reproduce, display, and promote such content
  • You confirm that the content is your own and does not infringe any third-party rights or laws

We reserve the right to remove or moderate user content at our discretion.


9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Website design
  • Graphics
  • Product images
  • Text and content

is owned by Level x Black or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission.


10. Third-Party Services

Our website may contain links to third-party websites, services, or tools.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Terms or policies
  • Availability or functionality of external services

Your use of third-party services is at your own risk.


11. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal data.


12. Marketing Communications (Email & SMS)

By opting in to marketing communications:

  • You consent to receive promotional emails and/or SMS messages from us
  • Message frequency may vary
  • Standard message and data rates may apply

You may opt out at any time by:

  • Clicking the “unsubscribe” link in marketing emails
  • Replying “STOP” to SMS messages where applicable

Consent to marketing communications is not a condition of purchase.


13. Disclaimer of Warranties

This website and all products and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will operate uninterrupted or error-free
  • Any defects will be corrected
  • Products or services will meet every individual expectation

To the fullest extent permitted by law, all implied warranties are excluded.


14. Limitation of Liability

To the fullest extent permitted under applicable law, Level x Black shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, business, or data
  • Damages arising from use of the website or products

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.


15. Indemnification

You agree to indemnify and hold harmless Level x Black, its directors, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the website
  • Your breach of these Terms
  • Your violation of any applicable law or third-party rights


16. Dispute Resolution

We encourage users to contact us first to resolve any disputes informally.

If a dispute cannot be resolved amicably, disputes shall be handled in accordance with applicable laws and the courts of England and Wales shall have jurisdiction unless otherwise required by applicable consumer law.


17. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes will take effect immediately upon posting to the website. Continued use of the website following updates constitutes acceptance of the revised Terms.


18. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.


19. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Level x Black
📧 support@levelxblack.uk
🌐 levelxblack.uk