Level x Black (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information to provide and improve our products and services.
Information You Provide
When you interact with us, we may collect:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Order details and purchase history
- Customer support communications
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Device and browser information
- Pages viewed and time spent on the site
- Referring websites or advertisements
- Cookies and tracking information
Information from Third Parties
We may receive information from third parties, including:
- Payment processors
- Marketing and analytics providers
- Social media platforms
- Shipping and logistics providers
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Manage your account and provide customer support
- Improve our website, services, and customer experience
- Send transactional emails and order updates
- Send marketing communications where you have consented
- Detect fraud, abuse, and security threats
- Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal information. However, we may share information with trusted third parties, including:
- Payment processors
- Delivery and shipping partners
- Website hosting providers
- Marketing and analytics platforms
- Professional advisers and legal authorities where required
We may also share your information:
- To comply with applicable laws or legal requests
- To protect our rights, property, or safety
- In connection with a merger, acquisition, restructuring, or business sale
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance and functionality
- Analyse traffic and user behaviour
- Personalise your shopping experience
- Deliver relevant advertisements and promotions
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
5. Marketing Communications
If you opt in to marketing communications, we may send you:
- Promotional emails
- SMS/text messages
- Product launches and special offers
- News and updates
You may unsubscribe at any time by:
- Clicking the “unsubscribe” link in marketing emails
- Replying “STOP” to SMS messages where applicable
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil orders and provide services
- Maintain business and financial records
- Comply with legal, accounting, and regulatory obligations
- Resolve disputes and enforce agreements
7. Your Rights
Under UK data protection laws, including the UK GDPR, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request transfer of your data where applicable
To exercise your rights, please contact us at:
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries outside the United Kingdom where our service providers operate.
Where required, we take appropriate safeguards to ensure your data remains protected in accordance with applicable data protection laws.
10. Children’s Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that we have collected information from a child without appropriate consent, we will take steps to remove it.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of third-party websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page along with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Level x Black
📧 support@levelxblack.uk
🌐 levelxblack.uk
